Since scent throw and preference is so subjective, we do not offer refunds on wax. I take pride in making the best-smelling wax possible, but if you purchase a scent that is just not your cup of tea, gift it to someone or save it for a de-stash. You may even want to hold on to it for awhile. Our preferences in scent change often and in a few months, you may take another sniff and find that you love it!
Cancelling an Order
If you need to cancel an order, contact me here. Refunds can be given only on orders that have not yet shipped. If you have any other issues with your order, contact me so we can work together to resolve it. . Although rare, mistakes can happen and I will make sure to correct any errors made on my end while processing your order.
*We do not ship internationally at this time!*
Shipping is a flat rate of $8, regardless of how much you order. All orders are shipped via USPS Priority Mail, which includes tracking and delivery confirmation. Shipping also includes insurance on packages $50 and under. Once your order has been shipped, you will receive an e-mail with tracking information.
Obviously, the summer months are not good for shipping wax. Depending on how long your package is in transit, it may arrive softened or partially melted. Unfortunately, there is nothing I can do to prevent this and the wax is not considered damaged if it does arrive softened or melted. Pop the wax into the freezer for a few minutes and it's good to go.
We are not responsible for any package once it has been shipped. We will not call the post office for you to create a case if your package appears to be lost. I do not have any more information about your package than you do when tracking it.
If you would like your package to be held for pickup at your local post office, leave a note during checkout. This is a good option if you are unable to retrieve your package as soon as it's delivered and want to avoid letting it sit in the heat.
Multiple orders are automatically combined. Any extra shipping charges you paid will be refunded to you when your order ships.
- Wonderberry Wax is not responsible for any injuries or accidents resulting from the improper use of your wax warmer. Always follow the manufacturer's directions while using your warmer. Do not overfill or add water to your warmer. Use only in a well-ventilated area. Do not leave your warmer unsupervised. Keep away from children and pets. Do not ingest wax. Use caution when cutting wax.